Message from the President & CEO‍

Town Hall Meeting

April 28, 2025

Today is a very special day—because today, we are not just launching a video. We are planting a seed, one that will grow into the very heart of what it means to be a true healthcare worker at Makati Life.

Here, we often say that we are building a hospital like no other. A hospital teeming with innovation, technology, and the best medical care. But beyond the walls, beyond the machines, beyond the protocols, what truly sets us apart is our human experience.

Our real power is not just in the treatments we give. Our real power is how we make people feel. And that begins with empathy.

Empathy is more than being kind. It is more than being polite. It is the quiet, powerful ability to step into someone’s pain, to see the world through their eyes, and to care for them as if they were our own family. Every patient who comes to us, no matter who they are, is not just a case to be managed. Every doctor, nurse, and everyone who surrounds us involved in the care structure is a person carrying fears, hopes, dreams, and sometimes silent battles that we may never fully see.

Sometimes, a hand held for a moment, a soft word at the right time, a genuine smile across a difficult day or just lending an ear to listen... these small acts can heal in ways no medicine ever can. Empathy is not just for our patients, it is for each other.

In Makati Life, we take care of our teammates the same way we care for our patients because a team that feels valued, understood, and supported is a team that can change lives. When we lead with empathy, we don't just treat diseases, we heal people. We don't just build a hospital, we build a home for healing. As you watch the #HumanFirst video, I invite you to see not just the faces on the screen, but your own reflection.

You are the Makati Life difference. You are the beating heart of this hospital.

And through your empathy, your compassion, your everyday courage, we show the world what it truly means when we say: At Makati Life, we truly care.

Thank you, and let’s continue to bring empathy to life… every day, in every patient, in every moment.

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