HMO Express is an initiative that provides dedicated assistance to HMO and insurance members accredited with Makati Life Medical Center, providing a seamless and faster experience in accessing their medical benefits. Under this initiative are the HMO Express Lane and HMO Express Line.

HMO Express Line is a dedicated hotline at 8888-2020 for HMO and insurance members. It is handled by the Contact Center Team (CCT) and provides direct assistance for inquiries, requests, and concerns related to HMO and insurance services.

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The CCT is available round the clock, 24/7, Monday toSunday.

Patients may reach the CCT HMO dedicated line at 8888-2020.

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HMO Express Lane is provided through the HMO Concierge for in-person HMO assistance and LOA processing. It is also available online through E-LOA, accessible on the Makati Life Medical Center website.

The HMO Concierge is operational Monday to Sunday, from 8:00 AM to 6:00 PM.

The HMO Concierge is located on the 6th Floor of Makati Life Medical Center.

Patients may reach the HMO Concierge at 8422-6300 loc. 0680/ 0681 or 0917 159 3809 / 0917 110 5098.

For physical LOA requests through the HMO Concierge, patients may request an LOA during the HMO Concierge's operating hours.

For online requests, patients may submit an E-LOA request at any time through the

Makati Life Medical Center Partners' Page:https://www.makatilife.com/partners/accredited-hmo

• The HMO Concierge provides the following services:

• LOA approval for physical requests through the HMO Concierge and E-LOA requests through the website

• Consultation appointments

• Coordination with Business Units for outpatient and inpatient procedures

• Doctor accreditation

E-LOA is our online Letter of Authorization request form. Patients can submit their HMO LOA requests digitally instead of visiting the HMO Concierge in person. The form takes approximately five minutes to complete.

Patients need to provide:

• Full name, date of birth, email address, and mobile number

• Company name, HMO account number, and HMO card number

• Type of LOA, date of availment, preferred doctor, and specialization

• Chief complaint and/or diagnosis

• Scanned copies or photos of the HMO card and a valid government-issued ID

Yes. For procedures, patients will be asked to provide doctor-related details. Ensure that the doctor's request or referral is ready before completing the form.

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For patients requesting their LOA via the HMO Concierge: An approved LOA can typically be provided within 10–15 minutes, depending on the HMO/insurance partner’s approval process.

For patients requesting their LOA via E-LOA Assistance through the Makati Life website during HMO Concierge office hours: Once the E-LOA request is received, an HMO Concierge staff member will contact the patient during operating hours. The approved LOA can be claimed at the HMO Concierge or the Business Unit on the day of the visit or can be emailed to the patient by the HMO Concierge.

IMPORTANT NOTE: For patients with scheduled procedures: LOA requests must be submitted at least 1–2 days in advance to allow sufficient processing time.

e submitted at least 1–2 days in advance.

Patients may claim their approved E-LOA at the HMO Concierge. After an E-LOA request is submitted through the Makati Life Partners' Page, HMO Concierge staff will coordinate with the patient regarding the requirements and provide the printed LOA at the HMO Concierge on the day of the procedure.

For patients scheduled for ASC or elective surgery, the approved LOA will be forwarded directly to the Surgical Patient Lounge.

Coverage depends on the patient's HMO plan. HMO Concierge staff will discuss the patient's procedure coverage, exclusions, and next steps. Doctor consultation or professional fee coverage and service coverage may be separate.

No. For medical emergencies, patients should proceed directly to the Center for Emergency Medicine. The patient’s HMO will be notified accordingly by the ER Clerk.

If the patient is recommended for admission and the attending physician is not HMO-accredited but is willing to accept the patient under their HMO coverage, special accommodation may be arranged with the assistance of the HMO Concierge.

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LOA validity depends on the HMO provider. The validity period is indicated on the approved LOA.

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Yes. Patients may select their preferred accredited doctor and specialization in the form.

Yes. Patients must bring their HMO card, approved LOA, and valid ID and present them at the Medical Concierge or OPD Reception upon arrival.

Makati Life Medical Center works with accredited HMO and insurance providers, as well as corporate accounts, to give eligible members and employees access to medical services and benefits.

For the latest list of accredited and official HMO and insurance partners of Makati Life.  Please see the official list through the link below.

• 1Coop Health
• Amaphil
• Asian Care
• Avega
• BrightCare
• Cocolife
• Flexicare
• Generali
• Hive Health
• iCare
• Intellicare
• Kaiser
• Lacson and Lacson
• Maxicare
• Medicard
• Medicare Plus
• Pacific Cross
• PhilBritish
• Sun Life Grepa
• ValuCare

Click here to see the official list of our partners

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